The target student is anyone with basic computer user skills and essential computer support skills and knowledge (such as describing personal computer hardware components; installing and configuring peripherals, input devices, laptop components, and operating systems; performing basic troubleshooting, repair, and maintenance; describing basic networking and security concepts; performing basic safety and environmental procedures; and using appropriate communication skills) who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification. 

Students taking this course should have taken the CompTIA® A+® Certification: Essentials (2009 Objectives) course, or have equivalent knowledge, skills, and experience.

N/A

Upon successful completion of this course, students will be able to:

• install and configure system components.
• troubleshoot system components.
• maintain and troubleshoot installations of Microsoft Windows.
• identify network technologies.
• install and manage network connections.
• support laptops and portable computing devices.
• support printers.
• identify personal computer security concepts.
• support personal computer security.

Table Of Contents:
Unit 1: Power systems
Topic A: Power supplies
Topic B: Power supply troubleshooting 

Unit 2: CPUs and motherboards
Topic A: CPU and motherboard installation
Topic B: Motherboard troubleshooting

Unit 3: Memory systems
Topic A: RAM installation
Topic B: Memory troubleshooting 

Unit 4: Expansion cards
Topic A: Host system interaction
Topic B: Expansion card installation
Topic C: Expansion card troubleshooting 
Topic D: Port, cable, and connector troubleshooting

Unit 5: Data storage devices
Topic A: Hard drives
Topic B: Optical drives
Topic C: Removable storage devices
Topic D: Storage device troubleshooting

Unit 6: Printers and scanners
Topic A: Maintenance
Topic B: Troubleshooting

Unit 7: Mobile computing
Topic A: Configuration
Topic B: Component replacement and troubleshooting

Unit 8: Windows management
Topic A: Directory and file management
Topic B: Resource management
Topic C: Remote management

Unit 9: Windows maintenance
Topic A: Monitoring
Topic B: Maintenance
Topic C: Task Scheduler
Topic D: Troubleshooting

Unit 10: SOHO networking
Topic A: Networking basics
Topic B: Installing a wireless network

Unit 11: Network troubleshooting
Topic A: Troubleshooting basics
Topic B: Troubleshooting the network

Unit 12: Security
Topic A: Common security threats
Topic B: Implementing and troubleshooting security

Appendix A: Binary, octal, and hexadecimal numbering
Topic A: Count like a computer

Appendix B: CompTIA acronyms
Topic A: Acronym list 

Appendix C: Certification exam objectives map
Topic A: Comprehensive exam objectives